Results

At Keystone, We Believe That Results Matter

Keystone leadership understands that creating a warm, supportive environment for healing is very important, but only works when accompanied by competent, high-quality professional care that gets results.

Maintaining Great Results

During and after treatment, Keystone gathers data about program completion rates, patient satisfaction, alcohol and other drug (AOD) use, and other key indicators of progress.

Keystone measures results to ensure that our evidence-based treatments and therapies are achieving the results that we want and that the patient needs, so we can make adjustments as necessary.

Recently, for example, Keystone added Medication Assisted Treatment (MAT) as a treatment option in order to better help patients recovering from opioid use.

How Keystone Measures Patient Results

While in one of our programs, patients are asked to complete surveys about their satisfaction with services. Keystone also has patient suggestion boxes in each building, and we always welcome input.

After completing services, with their consent, a Keystone representative may call to gather information about satisfaction and progress after discharge.

Patient SATISFACTION

During the course of treatment patients may be asked to complete a survey regarding their satisfaction with services.

 

There are also patient suggestion boxes in each building and we welcome patient input.

Once a patient completes services, with their consent, a Keystone representative may call to gather information about satisfaction and progress after discharge.

The follow-up survey that Keystone uses includes questions about alcohol and other drug use, living arrangements, employment status, school enrollment and satisfaction with services. Keystone monitors important metrics through results of the anonymous surveys and interviews. Leadership reviews compiled results each quarter to find ways to make our programs better in response to patient feedback and trends.

Keystone Substance Abuse Services

Patient Outcomes

Patient Treatment Outcomes: 70-110 days post discharge
Indicator FY17 1st QuarterKeystoneState FY17 2nd QuarterKeystoneState FY17 3rd QuarterKeystoneState FY17 4th QuarterKeystoneState
No Alcohol Use in past 30 days 94% 76% 95% 77% 96% 70% 96% 70%
No Drug Use in past 30 days 87% 82% 93% 83% 92% 80% 92% 80%
No Tobacco Use in past 30 days *3% *9% *2% *10% *0% *11% *0% *11%
No Emergency Room Use in past 30 days 96% 92% 97% 94% 96% 93% 96% 93%
Employed 68% 74% 72% 74% 61% 72% 61% 72%
Independent Living 94% 97% 97% 96% 77% 81% 77% 81%
Not Arrested 99% 95% 98% 97% 97% 95% 97% 95%
Students Not Suspended/ Expelled in past 30 days 100% 98% 100% 97% 100% 100% 100% 100%
Would You Recommend the Agency to a Family Member or Friend? 92% 96% 96% 96% 94% 96% 94% 96%
Overall Patient Satisfaction 95% 92% 90% 93% 95% 93% 95% 93%

*Limited responses to this question.